Manager, Ninja Mart (Sales Excellence)

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We are an innovative FMCG distribution business with logistics assets across the region. As our business scales, we seek someone to drive operational excellence across the sales cycle. This role will focus on implementing best practices, improving processes, tracking performance metrics, and ensuring CRM accuracy. Within 6-12 months, the successful candidate will have established efficient sales operations workflows, enhanced sales team productivity, and developed a robust performance monitoring system. Responsibilities : 1. Sales Operations & Process Management • Lead end-to-end sales operations initiatives to drive operational efficiency and enhance sales capabilities. • Design, implement, and continuously improve sales operations processes, best practices, standards, and workflows. • Ensure adherence to internal sales operations standards, policies, and regional requirements. • Lead process improvement projects to streamline sales operations, improve productivity, and reduce business risks. • Manage sales operations administration, including sales commissions, onboarding, and related operational processes. • Collaborate with cross-functional teams to identify operational gaps…