Supervisor, Customer Service (Japanese Speaker) SIBG Asia

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From 3M’s original posting

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: General Purpose / Summary 1. Works within broadly defined processes and tools and has freedom to choose methods for day-to-day execution. 2. Handles moderately complex customer and operational inquiries across customer service disciplines such as inquiries, claims, complaints, training, call center support, spare parts invoicing, and order management. 3. Supervises entry-level professional and support employees and may provide work direction to non-3M workers. 4. Provides direction and advice to co-workers with direct impact on team execution and service results. 5. Conducts customer satisfaction reviews, identifies trends, and leads local projects or initiatives to maintain and improve service levels. Freedom to Act (Freedom to make decisions within the chain of command) 1. Works independently within broadly defined processes and tools. 2. With management approval, develops and leads…