Customer Service Representative - Japanese Speaker
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From 3M’s original posting
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: This is an individual contributor role. Manages simple to moderately complex orders from customers from order capture till order save in SAP, including any orders from Fax, email or customer portal without e-solutions. Serves as a first level escalation resource for routine and basic non-routine issues brought up by others whether internal stakeholders or external customers. Assists in analyzing customer service reports and handles simple and moderately complex validation related to order entry. Uses basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary. Duties and…
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