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From Wise’s original posting
Job Description: As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders. Salary: 6.7 LPA + RSU (Restricted Stock Units) Location: Hyderabad - Work from Office Shift: Night Shift Key responsibilities • Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution. • Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation. • Meet performance targets across KPIs such as resolution rate, quality and handling time. • Demonstrate advanced product and process knowledge for the assigned region or queue. • Communicate clearly and professionally, adjusting tone and style based on customer context. • Maintain accurate records using standardized case-handling processes. • Follow security and data privacy procedures across all channels. • Proactively contribute to knowledge sharing, team discussions,…
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