Renewals Specialist

Job description preview

From MongoDB’s original posting

The Renewals team is a newly created function under our Customer Success organization at MongoDB. We’re looking for a hardworking, driven individual with superb energy, passion and initiative for our renewal business. The Renewals Specialist role focuses exclusively on executing contract renewals and customer retention within an assigned territory. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. What You Will Be Doing • Manage and proactively work on the Renewals base in the assigned territory for on-time renewals and customer retention • Collaboratively working with Sales, Customer Success team and other stakeholders internally • Build strong and effective relationships with customers • Increase Renewal Rate • Reporting Renewals forecast What You Will Bring To The Table • 3+ years of customer facing experience in a fast-paced and…