Head of Service Product Management (CLV)

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From Philips’s original posting

Job Title Head of Service Product Management (CLV) Job Description As the Head of Service Product Management you will drive the product management function for IGT Systems’ IB Solutions business, with full accountability for the Customer Lifetime Value (CLV) portfolio including OneSpace Insights across portfolio strategy, creation, and execution. You will also serve as a key ambassador of Philips’ partnership‑first approach, using AI‑driven customer insights to strengthen lifecycle value, sharpen decision‑making, and expand our business. Your role: • Lead the end‑to‑end CLV business, shaping service strategy, product roadmap, and launching value propositions enriched by AI‑driven insights. • Apply predictive models and customer data platforms to surface revenue opportunities, churn risks, and CLV growth drivers. • Convert AI‑generated insights into differentiated service value propositions, pricing strategies, and go‑to‑market motions. • Ensure cross‑functional integration. Partner with data science, IT, and commercial teams to embed analytics into service operations and customer engagement workflows. • Drive evidence‑based decision‑making within marketing, grounded in customer…