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From Coupang’s original posting
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Lead the product roadmap for Coupang Taiwan's Customer Returns domain, owning end-to-end product development of post-purchase experiences that wow customers from order to resolution. Drive initiatives across Returns/Cancellations/Exchanges, efficiency improvements, and AI/LLM-powered features, partnering with globally distributed engineering, ML, UX, analytics, and operations teams. Use data, experimentation (A/B testing), and customer insight to prioritize trade-offs and…
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