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From Wise’s original posting
Job Description: Here’s how you’ll be contributing to the Customer Support team: • Expert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy. • Navigating complex interactions: Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments. • Cross-Team collaboration: Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution. • Peer support: Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow. • Process improvement: Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey. • Flexibility: Cover a variety of shifts to be there when our customers—and the business—need you most. Qualifications: • Proven experience: You have at least one year of experience in customer support. Experience in fintech or a high-volume setting is preferred, but not essential. • Multi-Channel experience: You have…
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