Customer Care Team Leader

Job description preview

From Thermo Fisher Scientific’s original posting

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description POSITION OVERVIEW: A position has arisen for a Team Leader role in our Customer Service Department, based at our Shared Service Centre in Budapest. This is an exciting opportunity for a highly motivated self-starter who ideally has some experience leading and driving a team in a fast-paced customer / commercially driven environment. This position offers excellent opportunities for career growth. The fundamental need is to ensure the highest working standards are delivered by team members in all aspects of customer service and relations and to provide support in driving customer loyalty, improving business performance and aligning to the overall business objectives to enable growth. MAJOR AREAS OF RESPONSIBILITY: · Responsible for the success of the daily operations of the Italy/Spain Dispatch team. · Communicate cross-functionally as required with Finance, Logistics, Warehouse, Field Service, Technical Service, Regulatory, Legal, Sales, Marketing and Quality Systems. · Ensure that the Key Performance Metrics for Customer Services are met. · Support key Customer Care strategies to drive customer loyalty…