I2C Junior Dispute Analyst

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From Stryker’s original posting

Work Flexibility: Hybrid Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization. What you will do • Investigate and resolve customer invoice disputes by collecting and analyzing relevant data in line with internal procedures • Engage with customers via phone and email to gather dispute details and clarify discrepancies • Document dispute cases accurately and manage workflows through to resolution in ERP systems • Create and process credit and debit notes to ensure financial accuracy • Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to resolve root causes of disputes • Identify dispute trends and implement corrective actions to reduce recurrence and improve process efficiency • Meet defined KPIs such as response time, productivity, and reduction of aged disputes…