I2C Senior Dispute Analyst with German

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From Stryker’s original posting

Work Flexibility: Hybrid Join a high-impact finance team where your expertise directly improves customer experience and financial accuracy. As an I2C Dispute Analyst, you will play a key role in resolving invoice disputes and driving process excellence across the organization. This is an exciting opportunity to contribute to continuous improvement initiatives while partnering with cross-functional teams in a dynamic environment. What you will do • Investigate and resolve customer invoice disputes by collecting, analyzing, and validating relevant data in line with internal procedures • Engage with customers via phone and email to gather information and clarify dispute details • Record dispute cases accurately in systems and manage them through to resolution within defined workflows • Create credit and debit notes in ERP systems to ensure accurate financial records • Collaborate with internal teams (e.g., collections, customer service, pricing, sales, and master data) to resolve root causes and prevent recurrence • Identify root causes of disputes and implement corrective actions to reduce recurring issues • Meet individual and team KPIs such as response time, productivity, and…