Medicare Counselor

Role Title: Medicare Counselor

Role Type: Contractor

Location: Remote

micro1 is engaging Medicare Counselors to contribute to a customer project focused on enhancing the quality and accuracy of AI-powered solutions. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters.

Scope of Work:

• Review, annotate, and assess Medicare-related content to ensure accuracy, clarity, and compliance with current regulations.

• Provide detailed feedback and contextual insights on scenarios involving Medicare counseling and plan selection.

• Evaluate generative AI responses for correctness and completeness in addressing Medicare inquiries.

• Curate and create sample dialogues, case studies, and written explanations representative of real counseling interactions.

• Identify areas where AI models may misunderstand or misapply Medicare guidelines, offering actionable recommendations.

• Document nuanced expertise related to Medicare eligibility, enrollment, benefits, and appeals processes.

• Collaborate with project managers and technical teams to resolve content ambiguities and refine project outputs.

Preferred Qualifications:

• Extensive experience providing Medicare counseling to diverse populations.

• Up-to-date knowledge of current Medicare rules, policies, and coverage options.

• Exceptional written and verbal communication skills, with an ability to convey complex topics clearly.

• Background in healthcare, insurance, or social services is highly desirable.

• Attention to detail and strong analytical thinking applied to regulatory content.

• Comfort with digital platforms and remote collaboration tools.

• Ability to adapt feedback and content for both lay audiences and technical teams.