Veterans Service Officer (VSO)

Role Title: Veterans Service Officer (VSO)

Role Type: Contractor

Location: Remote

micro1 is engaging Veterans Service Officers (VSOs) to contribute valuable expertise to a customer's project focused on enhancing support resources and understanding for veterans. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters.

Scope of Work:

• Review, assess, and provide actionable feedback on AI-generated content related to veterans' benefits, claims processes, and advocacy.

• Curate realistic scenarios, case studies, or documentation to simulate authentic veteran assistance interactions.

• Evaluate the accuracy, clarity, and relevancy of information as it pertains to veterans' legal rights, health resources, and benefit eligibility.

• Contribute structured, written guidance and verbal insights to refine project deliverables and system outputs.

• Ensure that communication, terminology, and guidance reflect best practices in veterans’ affairs and adhere to regulatory standards.

• Collaborate asynchronously with project coordinators to clarify requirements and maximize impact.

• Document gaps, inconsistencies, or areas for improvement within training datasets and AI responses.

Preferred Qualifications:

• Extensive experience as a Veterans Service Officer or in a comparable advisory capacity within veterans’ services.

• Expert-level understanding of VA benefits, claims processes, and veteran advocacy procedures.

• Strong written and verbal communication skills, with emphasis on clarity, empathy, and precision.

• Ability to interpret complex regulations and distill them into accessible guidance for diverse audiences.

• Demonstrated commitment to veterans’ well-being and a nuanced understanding of their unique needs.

• Experience reviewing policy documents, preparing educational resources, or delivering training is highly valued.

• Prior participation in remote or technology-driven projects is a plus, though not required.