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Job Description: Reports to: General Manager About the Role The Operations Manager is the General Manager’s key operational partner, responsible for connecting hotel strategy with consistent day-to-day execution across the property. This is a highly visible leadership role for an experienced hotel professional who thrives on creating exceptional guest experiences, developing strong teams and driving operational excellence. Working closely with department leaders, you will ensure the hotel delivers on the Pullman brand promise while achieving strong guest, team and commercial outcomes. This opportunity will suit an experienced hotel leader who is ready to broaden their impact, influence multiple areas of the operation and take the next step towards future senior leadership opportunities within Accor. Operational Leadership & Guest Experience • Provide visible and hands-on leadership across the hotel, ensuring operational priorities are aligned and delivered effectively. • Partner with department leaders to create seamless guest journeys from arrival through to departure. • Champion the Pullman brand promise and ensure service standards are consistently delivered across all guest…
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