IT Executive

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Grab 원문 공고에서 가져왔어요

คำอธิบายงาน: Get to Know the Team Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners committed to delivering positive, personalized, and reliable IT experiences that help Grabbers do their best work. Get to Know the Role The IT Executive / EUC Specialist is responsible for managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers. This role is expected to independently manage scoped operational workstreams, identify recurring user pain points, and drive service improvements through data, documentation, automation, and close collaboration with internal teams and managed service partners. The Critical Tasks You Will Perform • You will manage daily EUC operational outcomes for the assigned site or country scope, ensuring reliable support quality, and smooth end-user experience. • You will partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions are carried out. • You will develop SOPs, user…