Principal Solution Consultant, CBS, Korea

Job Description

What You Get to Do in This Role:

Become the expert on ServiceNow CBS solutions (HR Service Delivery, Health & Safety, Workplace Service Delivery, Legal Service Delivery) for the Korea market. Help Korean enterprises modernize their employee-facing workflows and integrate ServiceNow with their existing ERP and legacy systems.

Core Responsibilities

• Discover and qualify customers' business challenges around HR transformation, employee service delivery, and ERP integration
• Deliver product demonstrations that address customer requirements and showcase integration value
• Answer technical and functional questions from customers, partners, and internal teams
• Lead RFI/RFP responses and proof-of-concept engagements
• Build relationships with CHROs, HR Directors, Corporate Service Directors, and IT leaders
• Advise on Korea-specific compliance requirements (labor law, data protection, workplace safety)
• Collaborate with implementation partners and Sales to ensure customer success
• Mentor Korea-based Solution Consultants on CBS capabilities and best practices
• Provide product feedback to shape solutions for Korea market needs

Qualifications

Qualifications – Required:

• More than 12 years in:
• Solution Consulting or presales for ERP, HCM, or HR transformation projects
• HR Service Delivery, Service Center operations, or HR process redesign
• SaaS experience preferred
• Fluent in Korean and English (verbal and written); ability to communicate with both business and technical stakeholders
• Proven presales skills: excellent at writing (RFI/RFP), presenting, and conducting customer demos
• Detail-oriented, organized, and comfortable with structured enterprise buying cycles
• Strong collaborator across Sales, Marketing, Product, and Partner teams
• Quick learner; ability to rapidly grasp new technology and Korea market regulatory context
• Self-starter with results-driven, problem-solving mindsetQualifications – Preferred:
• ServiceNow Platform experience (workflow design, integrations, data governance)
• Experience with ERP system integrations or middleware
• Knowledge of Korean labor law, PIPA, or workplace regulations
• Prior experience with Korean enterprises or multinational companies

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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