Driver Support Specialist

Job description preview

From Grab’s original posting

Job Description: Get to Know the Team The Driver Support Team is an established team within MY Country Operations – Driver Core Operations, responsible for managing driver support, payments, collections, and governance. We work with our Driver Partners, Centres of Excellence (COEs), BPO partners, Product, Finance, and Marketplace teams. We make a meaningful impact by delivering efficient operations with accuracy. Our mission is to develop smooth processes that help drivers to receive support, get paid, manage their financial obligations, and enjoy a experience throughout their journey with Grab. If you are looking for an opportunity to grow and take on new challenges, join us! Get to Know the Role Support Specialist is a role, who works at the intersection of technology and partner support. We ask that you have an ability to navigate Grab's diverse services and evolving our needs. You will use AI tools, data-driven insights, and structured ability to improve processes and find solutions for operational challenges. You have review operational data, check records for accuracy, and identify trends or discrepancies also proficiency in Microsoft Excel. You will also contribute to handle…