Client Care Consultant - Technical Solutions

Job description preview

From Visa’s original posting

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Job Summary Client Care Consultants specialize in responding to, resolving, and supporting external or internal customer or client issues. The role involves investigating, analyzing, and solving transaction, billing, technical, and contract issues, requiring knowledge of the firm’s products and services. Consultants may use multiple contact channels with customers or clients, including phone, email, chat, and social media. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday…