Process orders,returns,replacements,credits,and debits accurately and on time.
Answer customer inquiries within 24 hours on orders,pricing,shipping,and billing.
Log complaints,follow through to closure,and escalate issues when needed.
What they want
University graduate required; SCM,trade,English,or life science majors preferred.
Three to five years of commercial operations or equivalent experience required.
Demonstrate customer focus,urgency,problem solving,and effective team collaboration.
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Nice to have
Knowledge of Oracle or SAP ERP systems is an added advantage.
Fluent English is preferable for this commercial operations role.
Seoulstart's read
Visa tier (likely)
F-2 / F-4 / F-5 / F-6 holders welcome
Korean language
Korean not required
English friendliness
High: JD in English, foreign-friendly signals
Context
Thermo Fisher Korea Suseo office role; B2B dealer and customer ops with possible overtime around order peaks.
This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.