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From Intel’s original posting
Job Details: Job Description: • Own end-to-end issue management across silicon and software programs, from issue sighting through root cause, fix validation, and closure. • Perform technical debugging, failure isolation, reproduction, and root cause analysis across firmware, BIOS, kernel, drivers, OS, power, platform, and ecosystem component. • Drive issue resolution across cross-functional teams including validation, development, firmware, architecture, COEs, product groups, and external stakeholders until closure. • Assess issue exposure, tracking critical blockers, supporting release readiness decisions, and ensuring product quality criteria are met. • Support customer and field escalations by investigating customer-reported failures, partnering with customer-facing teams, determining impact, and driving corrective actions. • Hands on debug involving ticket triage, failure history review, lab bring-up, physical inspection, hypothesis validation, and escalation when required. • Maintain accurate technical documentation including debug evidence, reproduction steps, root cause findings, corrective actions, disposition, traceability, and closure records. • Manage issue…
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