Manager - Customer Relationship Platform (Salesforce) Operations

Job description preview

From Novartis’s original posting

Job Description Summary This role will act as a critical bridge between country business teams (Sales, Medical, KAM) and global product teams, ensuring that local business needs are accurately represented while driving adoption of standardized Customer Relationship Management processes. The ideal candidate brings strong CRM functional expertise, deep understanding of pharma commercial operations, and the ability to influence business stakeholders and drive adoption at scale. Job Description Key Responsibilities: 1. Country CRM Usage & Business Representation A. Represent country CRM usage by providing insights into how CRM is leveraged across Sales, Medical, and KAM teams, including key processes, workflows, and pain points. B. Support in the articulation of country-specific business needs, priorities, and nuances to ensure accurate reflection in CRM design and rollout planning. 2. Business Requirements Validation & Alignment A. Support in the validation of business priorities and requirements to ensure they reflect country realities while aligning with the global CRM product scope and design principles. B. Support refinement of requirements by bridging gaps between local…