Customer Experience Specialist

New roles land in Following.

KOR-Seoul-SeoulPosted 27 days ago

Apply on Mars's career page

Market pay check

Matched to Sales workers

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Analyze VOC,surveys,order trends,and KPIs to drive CX improvements
Set action plans and orchestrate stakeholders to implement CX changes
Track CX improvement progress and measure activity effectiveness

What they want

Hold a bachelor's degree or equivalent qualification
Bring three to seven years in a similar customer experience role

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Korean not required
English friendliness: High: JD in English, foreign-friendly signals
Context: One-year temporary contract at Royal Canin Korea; heavy CS systems,incident,and process liaison work with local and APAC stakeholders.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Open posting