Staff CX Researcher (Customer Experience)

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Seoul, South KoreaPosted 2 days ago

Apply on Coupang's career page

Market pay check

Matched to Sales workers

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Lead overall research projects in communication with business and product teams
Analyze customer behavior to identify needs and patterns and propose business strategy direction
Discover and analyze problems in existing products and services and propose improvement directions

What they want

8 or more years of experience in CX/UX research,market research,consumer analysis,usability testing,or strategic analysis
Experience directly designing and executing diverse user research methods including UT,survey,and interview
Ability to deep dive into problems,derive issues,and draw logical insights from multiple data sources

Nice to have

Background in cognitive psychology,HCI,or related UX field
E-commerce service work experience
Experience in professional research,survey,or design consulting firms

Seoulstart's read

Visa tier (likely): No sponsorship typically needed
Korean language: Native Korean fluency required
English friendliness: Low: Korean-language workplace
Context: Staff CX researcher role at Coupang requiring Korean communication as a hard requirement; JD in Korean targeting senior UX researchers with strong Korean-language consumer research experience.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

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