CX Program Manager (경력 5년 이상)

New roles land in Following.

Seoul, South KoreaPosted 1 day agofulltime

Apply on Coupang's career page

Market pay check

Matched to Sales workers

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Establish manage and analyze CCX performance metrics for insights
Analyze customer journeys and uncover data driven pain points
Plan execute and measure CX improvement projects end to end

What they want

Hold five or more years of PM or project management experience
Show detail orientation and commitment to deep analytical work
Think analytically with strong data literacy and insight generation

Nice to have

Bring finance or consulting related professional background
Offer project planning and operations management experience
Communicate effectively in business English when needed

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Korean requirement not stated
English friendliness: Low: Korean-language workplace
Context: Korean language posting at Coupang CCX Planning; business English is preferred,not a baseline requirement.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Open posting