Senior Application Support Engineer

Job description preview

From Rapyuta Robotics’s original posting

We are committed to our core value of "Empathy," aiming to automate "demanding," "dirty," and "dangerous" jobs, and create a society where people can engage in more intellectual and creative work. By developing and supporting the implementation and operation of robotics platforms and robot solutions utilizing the world's most advanced control and coordination technologies, we strive to realize this vision. In this position, we are seeking a highly responsible and accountable Senior Application Support Engineer (L3) 5+ years of experience to support and maintain deployed robotics and warehouse automation systems in production environments. In this role, you will be the primary point of contact for clients facing issues with deployed solutions, ensuring timely and effective resolution. You will also play a key role in deploying CI/CD updates and maintaining robust automation workflows. The ideal candidate will possess strong troubleshooting skills, a deep understanding of robotic systems, and the ability to manage both technical and customer-facing tasks. Key Responsibilities - Operations Support: - Resolve issues faced by customers from ongoing operations including UI, localization,…