CS 운영 및 기획/개선 담당자 (일본어 가능자) (Customer Service & Data Analytics)

New roles land in Following.

South KoreaPosted 1 day agofulltime

Apply on Coupang's career page

Market pay check

Matched to Data and network professionals

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Handle escalated customer center inquiries and improve consultation processes
Manage and optimize call,AI,chat,and email channel operations
Analyze VOC and CSAT data,apply insights,and measure resulting impact

What they want

Hold a four-year university degree or equivalent higher education
Bring at least three years of relevant professional work experience
Demonstrate prior experience improving business processes and workflows

Nice to have

Experience in e-commerce,delivery,or quick-commerce operations
Prior customer service operations and planning experience in similar roles
Maintain a customer-first mindset when solving service problems

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Korean requirement not stated
English friendliness: Low: Korean-language workplace
Context: Coupang Eats domestic CS role; Japanese required for documents and work communication; Korean workplace norms and occasional weekend shifts apply.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Open posting