Customer Success Specialist (Fixed-term 6 months)

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From Maersk’s original posting

Here’s the Deal As a Customer Success Specialist, you will provide commercial and administrative support to our sellers based in the United States, so they can focus on selling while you take care of what happens around the deal: contracts, negotiations, tenders, rates and day-to-day customer communication. You will work with customers in the refrigerated vertical, managing approximately 20–30 accounts, and collaborate with cross-functional teams to resolve issues quickly, deliver on tender deadlines and make sure our customers get the full value of their experience with Maersk. Note: This is a temporary position. Strong performance can open doors to other opportunities within the organization. Key Responsibilities • Customer Relationship Management • Commercial and administrative support to US-based sellers • Prepare and deliver quotes, rates and client tenders within customer deadlines • Review contract specifications and follow up on contract and allocation fulfillment • Communicate service and rate changes to assigned customers • Resolve rate, tender and billing issues with autonomy • Dispute resolution and escalations • Ensure invoice quality • Cross-functional collaboration…