Reuters

Legal Content Customer Success Manager

Frisco; Eagan; New YorkRecently posted
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Pay posted by Reuters

Market pay for sales representatives of services in New York, United States

25th percentileMedian75th percentile

Per year, across all employers in this occupation. This figure is not from Reuters.

Source: Text of the Reuters job posting; US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025.

Job description preview

From Reuters’s original posting

Job Description The Legal Content Customer Success Manager supports customers across our Corporate Legal suite of products, including a foucsed portfolio of enterprise and strategic customers. The ideal candidate is comfortable engaging with executives at our largest customers—setting direction for the team, modeling best-in-class customer and product success practices and rolling up their sleeves to drive outcomes for our customers. You'll be able to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins. You will focus on adoption, value realization, and expansion in partnership with Sales and Professional Services. Key Responsibilities In this opportunity as a Legal Content Customer Success Manager, you will be responsible for: • Being a deep product expert on our AI-enabled CoCounsel suite of products. • Delivering all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise. Including, but not limited to: co-creating customer success plans, delivery executive business reviews, demonstrate value, identifying and mitigating…

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