Quality Governance Specialist, Merchant Core Operations

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From Grab’s original posting

Job Description: Get to Know the Team The Merchant Core Operations team supports the merchant journey on Grab, from onboarding and activation through ongoing Merchant Support. We ensure merchants are activated within SLA, and we consistently maintain quality standards across Onboarding and Merchant Support. Working with the Centre of Excellence (COE), Product, Commercial, and Compliance teams, we manage day-to-day operations while driving process improvements, product enhancements, and automation initiatives. Get to Know the Role This role within Merchant Core Operations' Quality Governance team focuses on driving merchant data integrity across systems. You will own and maintain the Data Governance Dashboard, a key internal monitoring tool, using SQL and data analytics to pinpoint discrepancies and collaborate with cross-functional teams to resolve them at the source. Beyond monitoring, you will help shift the team from reactive troubleshooting to proactive prevention by identifying patterns, diagnosing root causes, and supporting system and process fixes. This position is ideal for a structured, data-driven problem solver who takes full ownership and excels at cross-team…