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From State Street’s original posting
Job Description The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc. Role specifics:- • Oversees the activities of staff by working closely with direct reports. • Manages the day-to-day activities and controls to ensure consistency of policies adherence to procedures. • Manages and facilitates timely resolution of issues. • Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability. • Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary. • Identifies and analyzes operations risks related to current and potential…
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