Senior Product Owner – Customer Service Technology

Job description preview

From PUMA’s original posting

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application. YOUR MISSION About the Organisation & Role: As the Senior Product Owner, Customer Service Technology, you will own product delivery across Inventory and the customer service experience, starting with the broader Ecom – Inventory and Omnichannel ownership and growing into the rollout of our customer service / case management platform and ownership of that area. You will own and drive the product roadmap for our customer service and support technology stack, including CRM case management, IVR / routing, self-service and knowledge management, across phone, chat, email and web channels. You will sit at the intersection of customer care operations, technology and digital commerce, translating customer pain points and service data into clear, actionable product requirements. The role is central to reducing handle time, improving…