Expeditor, Guest Services (Internship)
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From Accor’s original posting
Job Description: Experience a 3 week - 5 week internship in a luxury resort environment. As an Expeditor you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues on a daily basis, providing courteous and efficient service creating a feeling of welcome. Exceeding guest expectations is the primary responsibility all the while operating within guidelines and procedures established by Fairmont Hotels & Resorts. What you will be doing: • Assist with the coordination of a guests' stay with luggage, valet and other guests requests • Ensure every guest is greeted and acknowledged with the aloha spirit • Assist with the hotel's bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition • Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented • Assist with group transportation and luggage movements • Support expeditors and shuttle service when needed • Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale…
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