Coupang
Director and Head of CRM Analytics and Science
Seoul, South KoreaPosted 1 day ago
What you'd do
- Define and execute the technical roadmap for CRM,lifecycle marketing,and channel optimization data science
- Build,mentor,and scale high-performing squads of data scientists and applied researchers
- Lead development of ML models,personalization algorithms,and optimization frameworks for outbound channels
What they want
- Advanced degree (MS or PhD) in Computer Science,Statistics,Mathematics,Economics,or related quantitative field
- 8+ years of experience in data science,machine learning,or advanced analytics
- 5+ years of directly leading and managing high-performing data science teams
Nice to have
- Experience in CRM data science: LTV modeling,churn prediction,marketing mix modeling,incrementality testing
- E-commerce or large-scale tech experience handling massive datasets
- Exceptional ability to influence both technical engineering teams and non-technical business stakeholders