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From Match Group’s original posting
Our Global Operations team, within the Trust and Safety org, is dedicated to supporting and protecting our user base. We are looking for a Global Operations Specialist to help us handle member escalations spanning trust & safety and support policy. Our Global Operations team investigates safety issues, abuse, bugs & app functionality issues on many of Match Group’s platforms, along with enforcing Community Guidelines and Terms of Service. How you'll make an impact:: • Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms • Investigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support • Investigate bug and app functionality reports and work with Engineering to help them resolve issues • Collect user feedback on new product and feature rollouts • Be comfortable dealing with high-pressure issues, gray areas, and policy/process changes • Address sensitive content issues (graphic content, hate speech, etc.) • Communicate & co-ordinate with cross-functional partners across Trust & Safety, Engineering, Comms,…
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