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Job description As an Application Support Analyst Intern at Thomson Reuters U.S. Inc., you will play a key role in ensuring the smooth operation and optimal performance of our critical applications. You will work closely with experienced analysts, gaining hands-on experience in troubleshooting, incident resolution, and supporting our internal and external users. Key Responsibilities • Assist in troubleshooting and resolving application-related issues reported by users, escalating complex problems to senior team members. • Monitor application performance and identify potential issues proactively. • Document support procedures, solutions, and frequently asked questions for knowledge base improvement. • Collaborate with development teams to understand application functionalities and upcoming changes. • Participate in testing new application features and updates. • Provide timely and effective communication to users regarding issue status and resolution. • Contribute to the continuous improvement of support processes and tools. Required Qualifications • Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field. • Basic understanding of…
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