AI-BPO AX Business Manager
New roles land in Following.
Gangnam District, SeoulPosted 2 months ago
What you'd do
- Design and build each client's Channel Talk environment for their operating model
- Configure hours,team structure,tags,macros,and consultation routing rules
- Build ALF knowledge from FAQs and policies; define AI scope and task automation
What they want
- Three or more years in CS,CX,contact center,ops planning,or service operations
- Hands-on experience designing and running customer or internal operating processes
- Break open-ended problems into executable units without preset answers
Nice to have
- Direct experience setting up and running Channel Talk ALF,workflows,and tasks
- Built and operated chatbot or AI counseling bot conversation scenarios
- Understand contact center and BPO metrics such as AHT,FCR,SLA,and forecasting
Seoulstart's read
- Visa tier (likely)
- E-7 specialty / professional (likely)
- Korean language
- Korean requirement not stated
- English friendliness
- Low: Korean-language workplace