Customer Success Manager, AMR

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Seoul, KRPosted 7 days agofulltime

Apply on Bear Robotics's career page

Market pay check

Matched to Sales workers

Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.

What you'd do

Take over customer sites from the FPM after successful AMR implementation
Own end-to-end CS operations including incidents,maintenance,and operational support
Manage service tickets from intake through resolution while meeting SLA standards

What they want

Five plus years managing post-sales service for robotics or industrial automation products
Experience owning incident response and maintenance operations to SLA standards
Coordinated dispatch,schedules,and spare parts to deliver timely repairs

Nice to have

Understanding of AMR or AGV robot systems and operating environments
AMR fault diagnosis,root cause analysis,and log analysis experience preferred
SLA-based service ops and ticket tools like Jira,Zendesk,or Salesforce

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Korean requirement not stated
English friendliness: Medium: English JD, mixed-language workplace
Context: Seongsu LG-affiliate AMR role; customer CS and domestic or international site travel likely need strong Korean even if unstated.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Open posting