Airbnb
Safety Specialist
KoreaPosted 5 days ago
What you'd do
- Manage complex safety cases end-to-end including assault,trafficking,and self-harm scenarios
- Communicate with affected community members across live chat,phone,and messaging platforms
- Assess case severity and escalate accurately to appropriate specialist teams
What they want
- Experience in safety,trust,or customer support case management
- Strong empathetic communication skills in Korean and English
- Ability to handle high-volume case queues without compromising quality
Nice to have
- Background in social work,crisis intervention,or clinical support
- Experience at a global platform company
- Comfort handling trauma-adjacent content with professionalism