Support Specialist, Safety

New roles land in Following.

KoreaPosted 5 days ago

Apply on Airbnb's career page

What you'd do

Manage complex Safety cases end-to-end across phone,chat,and social channels
Handle discrimination,assault,trafficking,and other high-severity safety reports
Assess threat severity,escalate accurately,and deviate workflows with management approval

What they want

Bring three plus years in contact-center customer service or Trust and Safety work
Work weekends,public holidays,and early or evening shifts with changing schedules
Tolerate high-pressure work involving sensitive,confidential,and traumatic materials

Nice to have

Prior hospitality experience,especially working for technology platforms

Seoulstart's read

Visa tier (likely): F-2 / F-4 / F-5 / F-6 holders welcome
Korean language: Business-level Korean required
English friendliness: Medium: English JD, mixed-language workplace
Context: One-year full-time Safety contact-center role in Korea; expect shift work,traumatic case exposure,and required English-Korean bilingual handling.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Open posting