Implementation Architect

Job description preview

From Dropbox’s original posting

Role Description As an Implementation Architect at Dropbox, you will help customers successfully configure, implement, and launch Dropbox solutions across SMB, mid-market, and enterprise environments.You will own multiple concurrent implementations, guiding customers through configuration, integrations, identity setup, migrations, testing, enablement, go-live, and post-launch handoff. You will translate agreed solution designs into practical implementation plans, identify risks early, troubleshoot common technical issues, and keep customers and internal teams aligned through delivery. This role is designed for someone with hands-on experience implementing SaaS products who can independently deliver standard and moderately complex implementations using established approaches. You will work closely with Technical Architects, Customer Success, Support, Sales, and partners. You will also help improve implementation consistency by contributing lessons learned, reusable documentation, and practical feedback from customer deployments. Responsibilities • Own several concurrent customer implementations from kickoff through configuration, testing, go-live, and post-launch handoff. •…