Philips

Business Capability Expert (Digital Channels)

BangalorePosted 2 days ago
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From Philips’s original posting

Job Title Business Capability Expert (Digital Channels) Job Description Business Capability Expert-Digital Channels The Business Capability Expert 60 [Digital channels] is responsible for executing and enhancing business capabilities [people, process, data, IT], through business process management and optimization to uncover opportunities for improvement, leading to improved business outcomes for e-channels. The role operates independently, but also as part of a cross functional team, coordinating with Central Functions, CoEs, and Local Process Owners to align capability enhancements with organizational goals. The role facilitates the development of necessary organizational competencies and Co-creates roadmaps for end-to-end capabilities, ensuring operational compliance and productivity. The role develops communication strategies and collaborates with local experts, ensures effective process configuration and capability implementation. The role stays informed on emerging technologies, tracks KPIs, and maintains records of lessons learned to drive ongoing improvements and innovation. Your role: • Assesses business processes to uncover and articulate opportunities for enhancing…

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