AI-BPO AX Business Operation, Senior
New roles land in Following.
Gangnam District, SeoulPosted 2 months ago
What you'd do
- Own daily,weekly,and monthly operations for onboarded client AX programs
- Drive automation rate targets,recover failed chats,and fix AI narrative gaps
- Standardize proven AI-BPO playbooks,checklists,and report formats for the team
What they want
- Seven to ten years in CS,CX,contact center,or BPO operations
- Hands-on experience running counseling teams: staffing,training,quality,SLA
- Defined and improved metrics such as volume,AHT,FCR,transfer rate,CSAT
Nice to have
- Channel Talk ALF,workflow,and task platform understanding and operations
- Deep contact center and BPO metrics including participation,resolution,CSAT,unit cost
- Designed and operated chatbot,AI agent,or consultation automation flows
Seoulstart's read
- Visa tier (likely)
- E-7 specialty / professional (likely)
- Korean language
- Korean requirement not stated
- English friendliness
- Low: Korean-language workplace