MongoDB
Manager, Customer Success
SeoulPosted 1 day ago
What you'd do
- Recruit, mentor, and develop high-touch and tech-touch Customer Success team members in Seoul.
- Define analytical metrics and lead the team against quarterly retention and expansion targets.
- Build programs to grow customer retention, satisfaction, expansion, and product adoption.
What they want
- 10+ years in Customer Success, Account Management, or similar customer-facing technical roles.
- 3+ years managing or leading teams that support large enterprise customers.
- Track record of using data to drive initiatives and decision-making in fast-growing teams.
Nice to have
- Hands-on experience with MongoDB or other database technologies.
- Background in solution implementation, technical account management, or enterprise architecture.
- Exposure to NoSQL databases or enterprise infrastructure technologies.