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ServiceNow Engineering Manager – CSM, FSM, MCO, APO Focused Key Responsibilities • Lead, Mentor and manage the tech Leads and Developer to design ServiceNow solutions across different Application and Modules of Customer Service application. • Drive Project management and Agile practices using sprint planning based on scope and deliverables. • Establish performance goals, conduct regular reviews, and foster a culture of accountability and continuous improvement. • Ensure platform stability, scalability, and maintainability by enforcing coding standards, testing practices, and release management processes. Translate business requirements into actionable engineering tasks and ensure cross-functional collaboration across CRM, ERP, IoT, and other enterprise systems. • Manage and oversee integrations with SAP, Salesforce, and other enterprise platforms. Must have experience in GenAI, NowAssist and other ServiceNow AI related components. • Define the Architecture, standards, policies, framework and best practices for automation in line with Enterprise Architecture, Infrastructure and Security policies, whilst supporting wider consumption of the platform to drive process automation. •…
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