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Nike

Specialist II, Digital Consumer Services Korea

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Seoul, KoreaPosted 9 days ago

Apply on Nike's career page

What you'd do

Monitor daily digital service operations and consumer experience indicators in Korea
Manage escalated consumer cases with clear ownership,documentation,and stakeholder alignment
Coordinate operational responses to service incidents,business changes,and post-incident follow-up

What they want

Three plus years in digital consumer services,contact center,e-commerce,or customer experience
Bachelor degree or equivalent combination of education,training,and relevant experience
Experience supporting digital commerce journeys including orders,returns,refunds,and accounts

Nice to have

Experience working in a global or multinational organization
Experience with Salesforce and data visualization or business intelligence tools

Seoulstart's read

Visa tier (likely): F-2 / F-4 / F-5 / F-6 holders welcome
Korean language: Business-level Korean required
English friendliness: Medium: English JD, mixed-language workplace
Context: Nike Seoul digital support ops role; expect bilingual vendor coordination and regional cross-time-zone work with global Digital Consumer Services teams.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

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