Senior Manager, Customer Service Operations

Job description preview

From Coupang’s original posting

Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Lead customer service operations through customer-centric strategy, operational optimization, and scalable improvement initiatives.This role requires strong planning capability, project leadership, and the ability to drive cross-functional operational improvements based on customer insights and business priorities. Leaders are expected to move beyond daily operations and build long-term operational frameworks that improve customer experience and organizational effectiveness.…