CSM - Training & Development, Senior Specialist

Job description preview

From AIA’s original posting

Build a healthier and more sustainable future for everyone. At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities. Join us to shape what comes next, grow through new experiences and extend your impact across Asia. About the Role Responsible for improving the productivity of the organization's employees, assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for Call Center staff and agency, creatively designs and implements effective methods to educate, enhance performance and recognize performance, including trains and coaches managers, supervisors and others involved in employee development efforts • Identify training needs, design training roadmap, deliver functional skill and service mindset training program for both new hire and existing staff, including monitoring and evaluation, continuous improvements and create learning tools in order to…