Product Specialist

Job description preview

From Coveo’s original posting

Turn support interactions into impactful product experiences What if every support case you handled became an opportunity to create real value for clients? At Coveo, support is not just about solving issues, it’s about empowering users to get the most out of our technology and achieve their goals. Far from the stereotypes of traditional call centers, Coveo's support team operates differently. No rigid hierarchies or isolated cubicles: here, you’ll join a team of experts who are passionate about technology and deeply knowledgeable about the Coveo platform. You'll be on the front lines, working hand-in-hand with our clients to ensure they get the most value from our technology and enjoy an exceptional experience at every step. As a Product Specialist, you will: Manage and prioritize support cases, ensuring timely and high-quality resolutions. Investigate technical issues by gathering context, reproducing problems, and identifying root causes. Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases. Communicate clearly with clients, guiding them through solutions and ensuring a positive experience. Contribute to knowledge sharing by…