Customer Contact, Analyst

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From AIA’s original posting

Start building a career with purpose. At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities. Join us to explore new possibilities, grow through real experiences and start making an impact across Asia. About the Role This role will be responsible for contacting customers to collect outstanding payments, resolving billing issues, and negotiating payment plans. This role requires excellent communication skills, a strong understanding of financial processes, and the ability to handle sensitive information with discretion. Key Responsibilities: • Contact customers via phone to collect outstanding payments. • Negotiate payment plans and terms with customers. • Resolve billing issues and discrepancies. • Maintain accurate records of customer interactions and transactions. • Follow up on payment commitments and ensure timely resolution. • Collaborate with…