Datacenter Customer Operations Technician II - Fixed Term Contract

Job description preview

From Equinix’s original posting

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary: Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team. Responsibilities Queue Management / Reporting · Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times. · Involved in escalating and expediating higher level orders, upon supervision. · Actively follows up on work orders in the queue to support the overall team. · Maintains notes and records of activity…