Manager – Order Enquiries/ Resolution

Job description preview

From Diageo’s original posting

Job Description : Manager – Customer Experience (Queries) Global Business Services | Order-to-Cash (O2C) About us With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more. About the Function Global Business Services (GBS) is where Diageo runs and transforms its core commercial and financial processes at scale. Within GBO, the Order-to-Cash (O2C) team owns the end-to-end journey from customer order through to cash collection — and the customer experience that surrounds it. Customer Experience (Queries) sits at the heart of that journey. When a customer raises a query, dispute or claim, how quickly and cleanly we resolve it shapes…